Quality Service

Commitment to Quality Service at Global Refining Group West

At Global Refining Group West, we place great value on providing quality service to our clients who entrust us with millions of dollars worth of their materials on an annual basis. Our goal is to not only meet, but exceed your expectations, keeping you informed at every step of the way. We understand the frustration that can come from being transferred between various departments to address your concerns. That’s why at Global, our well-trained staff is equipped to provide comprehensive assistance as a one-stop shop.

Full-Spectrum Industry Support

Whether you need assistance with tracking your lot, technical support for our software, compliance guidance on the latest converter laws, or any other industry-related questions, we are here to help. Furthermore, we understand the importance of convenience and have invested in technology to meet all your management needs. Our user-friendly portal gives you 24/7 access to schedule payments, deliveries, hedges, access data, request market indicators, and much more. We prioritize prompt responses and always strive to honor our commitments and timelines.

Prioritizing Integrity and Transparency

Integrity is at the core of our business ethics, and we aim to convey this to you throughout your experience with us. Our goal is to earn your trust as a client and maintain a long-lasting partnership for years to come. By treating you with care, upholding high ethical standards, ensuring transparency, and guiding you through any questions, needs, or concerns, we distinguish ourselves from the competition. We invite you to give us a try, and we are confident that your business will reap the rewards.

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